Refunds and Returns

Returns Policy - Consumer Products

Important Notice to All Customers: If you are returning a product that is non-faulty, you may be charged a $10 administration fee.

  1. Goods must have been purchased directly from Statina Healthcare Australia Pty Ltd. If the product was purchased from your doctor, practice or local distributor, please contact them directly and refer to their returns policy.
  2. If a product is found to be faulty and was purchased directly from Statina Healthcare Australia, please notify us for an exchange or credit. Faulty products are subject to inspection before a return is processed.
  3. If you wish to return a product because the item does not meet your needs, we will issue an exchange or credit provided that:
  4. ◦          You return the item within 30 days.

    ◦          The item is unused, and in its original packaging*.

    *Please note; due to the intimate nature of these products, if the item is a below waist garment or headwear it must be in the original sealed packaging for us to accept a return.

    ◦          Altered, damaged, washed, worn or stained products will not be accepted.

    ◦          All components have been returned.

  5. Returns must be accompanied by a copy of the original invoice and the Returns Form for Consumer Products. This form is included with every garment sent or can obtained by contacting our customer service department on 1300 365 404 and downloaded from our website www.statina.com.au. For more information, contact us at sales@statina.com.au. Please complete the form and mail it with the goods to:
  6. Returns Department

    Statina Healthcare Australia Pty Ltd

    3/30 Leighton Place

    Hornsby, NSW 2077

  7. Custom made garments are non-returnable unless faulty.
  8. If goods are found to be damaged on arrival, you must notify Statina Healthcare Australia Pty Ltd within 7 days of its receipt. Statina will replace the product free of charge.
  9. No return or exchange for discounted sale items unless faulty.
  10. No refunds will be paid until such time as the goods have been returned to our warehouse, inspected and approved.
  11. A 10% re-stocking fee may be applied at the discretion of management.